Last Updated: 25 May 2018

1. WHO WE ARE

FooSales is a product owned by Grenade Technologies (Pty) Ltd. which is registered in the Republic of South Africa (Reg. No. 2012/051365/07).

Our website address is: https://www.foosales.com

For any questions regarding our privacy policy or for Right of Access Requests you can send an email to: privacy (at) foosales.com


2. WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

FooSales follows the following principles in order to protect your privacy:
• We do not collect more information than is necessary;
• We do not use your data for purposes other than those specified;
• We do not keep your data if it is no longer needed;
• We do not spread your data to third parties without your consent.

If you have any questions about our Privacy Policy or do not agree with it, please contact us before using this website. We may amend our policy from time to time, so you should check this page frequently to ensure that you are aware of any changes that have been made.


3. COMMENTS

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/

After approval of your comment, your profile picture is visible to the public in the context of your comment.


4. MEDIA

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


5. CONTACT FORMS

We use contact forms on this website to allow customers and visitors to sign-up to mailing lists, respond to surveys, submit support tickets and get in touch with us.

For customer service and corporate governance purposes, we archive the following personal information that is submitted through any contact form indefinitely in our website’s database: your full name, email address and IP address.

FooSales will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees and contractors, as described above, FooSales discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when FooSales believes in good faith that disclosure is reasonably necessary to protect the property or rights of FooSales, third parties or the public at large.

If you are a FooSales customer and have opted in to receive news and updates from us, FooSales may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with FooSales and our products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.

FooSales takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

As part of our security measures we have implemented HTTPS across the entire website and encrypt data flow between the client browser and web server.


6. COOKIES

To improve your experience on our site, we use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site places on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.

We use Google Analytics cookies (described in detail in the Analytics section) and the Facebook pixel. The Facebook pixel is an analytics tool that allows us to measure the effectiveness of our advertising by understanding the actions people take on this website. Technical details of how the Facebook Pixel works and the data it collects can be found in the Facebook Cookie Policy: https://www.facebook.com/policies/cookies/

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


7. EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


8. ANALYTICS

Our website uses Google Analytics, a service that transmits website data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

You can access Google’s Privacy Policy here: https://policies.google.com/privacy

Read about how Google uses information from sites and apps that use their service here: https://policies.google.com/technologies/partner-sites

A list of all the cookies that Google Analytics uses along with an explanation of each cookie can be found here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

We use the Enhanced E-commerce for WooCommerce store plugin by Tatvic to embed the advanced e-commerce Google Analytics functionality on this website. You can access Tatvic’s plugin Privacy Policy here: https://www.tatvic.com/privacy-policy/?ref=plugin_policy&utm_source=plugin_backend&utm_medium=woocommerce_free_plugin&utm_campaign=GDPR_complaince_ecomm_plugins

We have enabled the optional IP Anonymization and Google Analytics Opt Out functionality in this plugin in order to be compliant with the European General Data Protection Regulation (GDPR).

You may also install the Google Analytics Opt-out Browser Add-on to completely prevent your data from being reported in Google Analytics: https://tools.google.com/dlpage/gaoptout/


9. WHAT WE COLLECT AND STORE

If you create a FooSales account, we will store your full name, website store URL, and email address which we need in order to provide you with the service.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.


10. HOW LONG WE RETAIN YOUR DATA

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We currently retain personal data for orders placed on this website for the following amount of time:
• Inactive accounts: Indefinately
• Active accounts: Indefinitely

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.


11. WHERE WE SEND YOUR DATA

We share information with the following third parties who help us provide our orders and store services to you:

We use a cloud-based service called MailChimp to send out promotional emails and product updates to customers who have opted-in to our mailing list. Personal information including full name, email address, country and the amount of revenue spent with us is stored in our MailChimp list. MailChimp’s Privacy Policy can be found here: https://mailchimp.com/legal/privacy/

We use a cloud-based service called Freshdesk as our contact and support system. Personal information including full name, email address, order number and message body are passed to the Freshdesk system every time a customer or user sends us a support query or general email. Freshdesk’s Privacy Policy can be found here: https://www.freshworks.com/privacy/


12. WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


13. WHO ON OUR TEAM HAS ACCESS

We restrict access to the information you provide us to as few people as possible. Currently only administrators and senior team members can access:
• Customer information like your full name, email address and store URL.

These people require access to this information in order to provide support.

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