In this week’s episode 156 of the WP eCommerce Show, BobWP chats to Tyler Lau from Sandhills Development about everything related to refunds and return policies for store owners.
This episode is proudly brought to you by FooSales.
Tyler shares tips, insight and stories around:
- What you need to think of when it comes to refunds the moment you start planning your online store
- The importance of your policies being clear and easy to find
- Whether you should consider cash back, store credits or exchanges
- The irate customer, both one-to-one communication and via social
- When you need to bend the rules
- PayPal’s new refund policy
- What you need to think about with fraud and refunds
